http://jobs.kpmgcareers.com/feeds/customer-service-Jackson-MS-jobs/ Custom RSS Feed for customer-service-Jackson-MS-jobs Mon, 20 May 2013 20:49:19 GMT en-us /sites/kpmg/images/logo.gif http://jobs.kpmgcareers.com/feeds/customer-service-Jackson-MS-jobs/ 720 Business Title: Director, Customer Experience
Requisition Number: 35844
Function: Advisory
Area of Interest: Marketing
State: New York
City: New York

Description:
KPMG’s Advisory Services Practice focuses on fundamental business issues — managing risk, increasing revenues, controlling costs — that organizations, across various industries, should address in order to help them flourish. We help companies to identify and manage risks inherent in business processes and technology systems that support business objectives, and provide them with the information needed to help them meet their strategic and financial goals. Services are specialized to help clients mitigate risks across an overall risk spectrum. We are currently seeking a Director in Strategy & Operations for our Management Consulting practice to join us in our New York office, with other northeast major market locations available.

Responsibilities:
* Lead key business development activities for our customer strategy and growth advisory practice related to customer strategy and transformation, including targeting key C- level clients, proposing services and closing opportunities in the customer experience management (CEM) area for banking and insurance clients
* Lead highly skilled client and KPMG work teams throughout the project lifecycle by leveraging approaches in customer experience, loyalty programs, and sales and marketing strategies
* Execute process transformation, measurable improved operational performance and organizational restructuring
* Establish client value propositions that tie financial metrics and CFO focus areas directly to operations business improvement
* Participate in continual development and publication of thought leadership and service offerings
* Assist partners with practice administration including resource allocation, career development of staff, and other people management decisions
Qualifications:
* Eight years of management consulting experience in customer strategy and customer transformation related to improving customer strategy, customer profitability, customer retention and cross sell programs in the banking and insurance industry
* Bachelor’s degree from an accredited college/university; advanced degree from an accredited college/university preferred
* Deep advisory experience in CEM including sales and marketing strategy, go to market strategy, customer profitability analysis, customer strategy business transformation, customer retention and cross sell design and program implementation, customer engagement roadmap development, and cross channel campaign management alignment
* Strong background in customer acquisition, customer onboarding, customer development, customer loyalty, and customer win-back initiatives in the financial services or insurance industries
* Excellent written and verbal communication, facilitation, and presentation skills
* Ability to travel at a significant level, as needed
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 3

GF: 15292]]>Mon, 20 May 2013 08:00:00 GMThttp://jobs.kpmgcareers.com/job/New-York-Director%2C-Customer-Experience-Job-NY-10001/2558254/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/New-York-Director%2C-Customer-Experience-Job-NY-10001/2558254/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Director, Customer Strategy & Growth
Requisition Number: 35859
Function: Advisory
Area of Interest: Marketing
State: New York
City: New York

Description:
KPMG’s Advisory Services Practice focuses on fundamental business issues — managing risk, increasing revenues, controlling costs — that organizations, across various industries, should address in order to help them flourish. We help companies to identify and manage risks inherent in business processes and technology systems that support business objectives, and provide them with the information needed to help them meet their strategic and financial goals. Services are specialized to help clients mitigate risks across an overall risk spectrum. We are currently seeking a Director in Strategy & Operations for our Management Consulting practice to join us in our New York office, with other major market locations available excluding the west coast.

Responsibilities:
* Lead key business development activities for the Customer Strategy and Growth advisory practice related to process improvements and operational analysis for customer-facing services/functions in contact center operations, including targeting key C- level clients, proposing our services and closing opportunities in the Financial Services or Insurance industries
* Lead highly skilled client and KPMG work teams throughout the project lifecycle by leveraging approaches in customer experience, loyalty programs, and sales and marketing strategies
* Execute process transformation, measurable improved operational performance and organizational restructuring
* Establish client value propositions that tie financial metrics and CFO focus areas directly to operations business improvement
* Participate in continual development and publication of thought leadership and service offerings
* Assist partners with practice administration including resource allocation, career development of staff, and other people management decisions
Qualifications:
* Eight years of external management consulting experience in customer process transformation related to contact center strategy, redesign, optimization and overall management in the Financial Services or Insurance industries
* Bachelor’s degree from an accredited college/university; advanced degree from an accredited college/university preferred
* Deep functional knowledge in contact forecasting and work force management, quality management, center staffing and training, technology support, IVR, Call routing, reporting, metrics, KPIs, and supplier and contract management
* Strong background in customer acquisition, customer onboarding, customer development, customer loyalty, and customer win-back initiatives in the financial services or insurance industries
* Excellent foundational consulting skills including strong analytical, written and verbal communication skills, impactful client presence, compelling facilitation and presentation skills
* Ability to travel at a significant level, as needed
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 3

GF: 15292]]>Mon, 22 Apr 2013 05:00:00 GMThttp://jobs.kpmgcareers.com/job/New-York-Director%2C-Customer-Strategy-&-Growth-Job-NY-10001/2560091/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/New-York-Director%2C-Customer-Strategy-&-Growth-Job-NY-10001/2560091/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Human Resources Service Representative, Immigration
Requisition Number: 35353
Function: Admin Services NSS
Area of Interest: Benefits - HR
State: Texas
City: Dallas

Description:
KPMG LLP operates with help from our Service Support professionals. Together, our talented people develop and help manage our brand, control our finances, run our IT Services, and take care of many thousands of tasks involved in making sure our firm runs smoothly. Our Human Resources team is responsible for managing the initiatives and programs that drive and support KPMG's Employer of Choice/Partnership of Choice strategy. They provide benefits and services for partners and employees, and manage, analyze, and report on personnel requirements, including recruitment, retention, and alumni relationships, and help ensure compliance with all federal and state labor laws. We are currently seeking a Human Resources Service Representative to join us in our Dallas office.

Responsibilities:
* Provide responses to inquiries via telephone, e-mail and fax, while adhering to established Human Resources Service Center (HRSC) standards
* Utilize available resources and tools to proactively resolve customer issues and research resolutions
* Participate on project teams within the Immigration services group
Qualifications:
* Minimum of one year of Human Resources or immigration experience; preferably within a professional services firm or similar environment
* Bachelor’s degree from an accredited college/university is preferred or equivalent work experience
* Working knowledge of Immigration J-1 Programs, Labor Condition Application postings, International Business Travel, Visas, I9s, Department of Labor Compliance, and Green Card process is preferred
* Intermediate skills with Microsoft Office Suite applications
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 0

GF: 15309]]>Sun, 19 May 2013 07:59:00 GMThttp://jobs.kpmgcareers.com/job/Dallas-Human-Resources-Service-Representative%2C-Immigration-Job-TX-75201/2470702/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/Dallas-Human-Resources-Service-Representative%2C-Immigration-Job-TX-75201/2470702/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Manager, Customer Experience
Requisition Number: 35594
Function: Advisory
Area of Interest: Marketing
State: New York
City: New York

Description:
KPMG’s Advisory Services Practice focuses on fundamental business issues — managing risk, increasing revenues, controlling costs — that organizations, across various industries, should address in order to help them flourish. We help companies to identify and manage risks inherent in business processes and technology systems that support business objectives, and provide them with the information needed to help them meet their strategic and financial goals. Services are specialized to help clients mitigate risks across an overall risk spectrum. We are currently seeking a Manager in Strategy & Operations for our Management Consulting practice to join us in our New York office.

Responsibilities:
* Lead client engagements which include customer experience management (CEM) for customer-facing products and services
* Serve as a leader and key team member in client projects and support progress against project milestones to help ensure timely execution of project deliverables
* Supervise staff level engagement teams in the field
* Review the work product of associates and provide direction and training as necessary
* Provide input into engagement decisions including work plan and timeline, project management, resource allocation and career development of staff members
Qualifications:
* Five years of management consulting experience in customer strategy and customer transformation related to improving customer strategy, customer profitability, customer retention and cross sell programs
* Bachelor’s degree from an accredited college/university; advanced degree from an accredited college/university preferred
* Deep advisory experience in CEM including sales and marketing strategy, go to market strategy, customer profitability analysis, customer strategy business transformation, customer retention and cross sell design and program implementation, customer engagement roadmap development, and cross channel campaign management alignment
* Strong background in customer acquisition, customer onboarding, customer development, customer loyalty, and customer win-back initiatives in diverse industries
* Excellent written and verbal communication, facilitation, and presentation skills
* Ability to travel at a significant level, as needed
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 4

GF: 15292]]>Fri, 26 Apr 2013 08:00:00 GMThttp://jobs.kpmgcareers.com/job/New-York-Manager%2C-Customer-Experience-Job-NY-10001/2518348/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/New-York-Manager%2C-Customer-Experience-Job-NY-10001/2518348/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Associate, Trade and Customs
Requisition Number: 34299
Function: Tax Services
Area of Interest: Trade and Customs
State: Illinois
City: Chicago

Description:
When you choose KPMG as the place to build your career in tax, you can really add value. KPMG's tax partners and professionals pride themselves on understanding our clients' business strategy and needs, providing a broad range of federal, state, local and international tax services to meet those needs. We are currently seeking an Associate to join our Trade and Customs practice in our Chicago office.

Responsibilities:
* Provide advice to clients, in a variety of industries, on import and export matters
* Research U.S. and international import and export trade matters
* Research, write, and review international trade advice
* Formulate ideas and deliver possible trade savings opportunities
* Aid in the development and training of team members
* Assist in the delivery of multiple client engagements on time and within budget; maintain active communication with clients in an effort to manage expectations and to help ensure client satisfaction
Qualifications:
* One year of import/export experience in the field of trade and customs as a customs attorney, customs broker, U.S. Customs Auditor, or Import Specialist, which may include experience in The Harmonized Tariff Schedule, customs federal regulations, NAFTA, entry processes, valuation, and informed compliance methods
* Bachelor's degree, J.D., LL.M. in Taxation, and/or Master's in Taxation (MST) from an accredited college/university
* Previous experience in a tax or advisory services firm, corporation, or trade law firm
* Proficiency with Microsoft Office applications including Access
* Strong interpersonal skills, good written and verbal communication/presentation skills
* Ability to travel both domestically and internationally
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 6

GF: 15300]]>Wed, 24 Apr 2013 08:00:00 GMThttp://jobs.kpmgcareers.com/job/Chicago-Associate%2C-Trade-and-Customs-Job-IL-60290/2334015/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/Chicago-Associate%2C-Trade-and-Customs-Job-IL-60290/2334015/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Senior Accounting Customer Service Representative
Requisition Number: 35891
Function: Admin Services NSS
Area of Interest: Accounting
Admin - Clerical
Office - General
Operational Risk
Peoplesoft
SAP
State: Texas
City: Dallas

Description:
At KPMG we run our firm just as effectively as we support and strengthen our clients’ businesses. That means hiring talented people to help develop and manage our brand, publish our thought leadership, control our finances, run our IT infrastructure, and support our professionals in the field. There are great opportunities to build your career within our business. KPMG is a great place to build your career. We are currently seeking a Senior Accounting Customer Services Representative to support the Dallas Accounting Services Center in our Dallas office.

Responsibilities:
- Interact with KPMG employees and partners to provide information in response to payroll, time and expense, or accounts payable/receivable inquiries that are made through telephone or chat support
- Analyze and interpret data providing a quality response in a timely manner
- Determine and offer educational guidance to prevent future occurrences
- Communicate feedback and recommendations to management on procedural issues that will help enhance customer satisfaction
- Identify areas of concern that should be escalated to management such as system problems, training opportunities with the offshore team and potential process improvements
- Support functions of the Dallas Accounting Service Center

Qualifications:

- Minimum two years of experience in a customer service call center environment; preferably in an accounting or finance environment
- High School Diploma or equivalent
- Proficient in Microsoft Office Suite application including Word, Excel, and Outlook
- Experience with PeopleSoft or SAP is a plus
- Ability to perform day-to-day responsibilities with minimal supervision and exercise good business judgment

KPMG offers a comprehensive compensation and benefits package.
No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.


GL: 0

GF: 15290]]>Wed, 24 Apr 2013 00:00:00 GMThttp://jobs.kpmgcareers.com/job/Dallas-Senior-Customer-Service-Representative-Job-TX-75201/2565293/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/Dallas-Senior-Customer-Service-Representative-Job-TX-75201/2565293/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Associate Director, Operations Services
Requisition Number: 36103
Function: Admin Services NSS
Area of Interest: Office Management
State: Virginia
City: McLean

Description:
KPMG LLP operates with help from our Service Support professionals. Together, our talented people develop and help manage our brand, control our finances, run our IT Services, and take care of many thousands of tasks involved in making sure our firm runs smoothly. Our Operations Services’ team is comprised of Office Services, National Design Proposal and Production Services, Events and Meetings, Business Continuity and Emergency Preparedness and Administrative Support professionals. The team focuses on delivering customer-based operational solutions to the firm's practices and national processes. We are currently seeking an Associate Director to join us in our Tysons office.

Responsibilities:
* Direct and manage the activities of the Office Services team for the Tysons Tower office and provide oversight and direction for the Norfolk, Richmond and Roanoke offices. Support areas include mail services, records center, receptionist and telephone services, supply and operational purchasing, security, conference center operations and facilities and hoteling
* Work closely with office and practice leadership to set and maintain service levels, providing input to the formulation of short and long-term goals impacting the specific service areas of Office Services
* Oversee and manage space planning, construction management, office security and crisis management planning and building management client relations
* Partner with local Human Resources (HR) and the Operations Services management team to implement goal setting, performance evaluations, salary review, training, coaching, recruiting, and other HR initiatives and programs for the Office Services and Administrative staff
* Manage the operation’s budget which includes financial oversight (expenditure review and approval), financial variance analysis, compliance with procurement requirements, and compensation management
* Participate in area and national initiative team activities and work on special projects, as needed
Qualifications:
* Minimum of ten years of progressive experience in an office operational role with three years of directing/leading a team within a professional services firm or large corporate environment
* Bachelor’s degree from an accredited college/university
* Experience managing multiple geographic locations and supervising multiple and diverse service functions simultaneously

* Previous experience with space planning for a large office including stacking and space utilization, as well as prior experience with construction and project management
* Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook
* Ability to travel for area meetings, team initiatives, or other project-related activities

KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 4

GF: 15312]]>Thu, 09 May 2013 00:00:00 GMThttp://jobs.kpmgcareers.com/job/McLean-Associate-Director%2C-Operations-Services-Job-VA-22101/2590430/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/McLean-Associate-Director%2C-Operations-Services-Job-VA-22101/2590430/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Office Services Representative
Requisition Number: 35759
Function: Admin Services NSS
Area of Interest: Office - General
State: Illinois
City: Chicago

Description:
KPMG LLP operates with help from our Service Support professionals. Together, our talented people develop and help manage our brand, control our finances, run our IT Services, and take care of many thousands of tasks involved in making sure our firm runs smoothly. Our Operations Services’ team is comprised of Office Services, National Design Proposal and Production Services, Events and Meetings, Business Continuity and Emergency Preparedness and Administrative Support professionals. The team focuses on delivering customer-based operational solutions to the firm's practices and national processes. We are currently seeking an Office Services Representative to join us in our Chicago office.

Responsibilities:
* Support various office operations including facilities, hoteling, mailroom, conference and catering, office equipment, supplies, reception, records, and others
* Provide backup administrative and clerical support as needed
* Assist members of the operations team on various projects and other duties
Qualifications:
* Minimum of one year of general office experience; preferably within a professional services firm
* High School diploma or equivalent
* Experience in Microsoft Office Suite applications, including Word, Excel, and Outlook
* Familiarity with general office equipment
* Ability to lift up to forty pounds
* Flexibility to work overtime, as needed
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 0

GF: 15312]]>Sat, 11 May 2013 02:59:00 GMThttp://jobs.kpmgcareers.com/job/Chicago-Office-Services-Representative-Job-IL-60290/2545080/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/Chicago-Office-Services-Representative-Job-IL-60290/2545080/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Office Services Representative
Requisition Number: 35875
Function: Admin Services NSS
Area of Interest: Office - General
State: Illinois
City: Chicago

Description:
KPMG LLP operates with help from our Service Support professionals. Together, our talented people develop and help manage our brand, control our finances, run our IT Services, and take care of many thousands of tasks involved in making sure our firm runs smoothly. Our Operations Services’ team is comprised of Office Services, National Design Proposal and Production Services, Events and Meetings, Business Continuity and Emergency Preparedness and Administrative Support professionals. The team focuses on delivering customer-based operational solutions to the firm's practices and national processes. We are currently seeking an Office Services Representative to join us in our Chicago office.

Responsibilities:
* Support various office operations including facilities, hoteling, mailroom, conference and catering, office equipment, supplies, reception, records, and others
* Provide backup administrative and clerical support as needed
* Assist members of the operations team on various projects and other duties
Qualifications:
* Minimum of one year of general office experience; preferably within a professional services firm
* High School diploma or equivalent
* Experience in Microsoft Office Suite applications, including Word, Excel, and Outlook
* Familiarity with general office equipment
* Ability to lift up to forty pounds
* Flexibility to work overtime, as needed
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 0

GF: 15312]]>Mon, 22 Apr 2013 00:00:00 GMThttp://jobs.kpmgcareers.com/job/Chicago-Office-Services-Representative-Job-IL-60290/2560099/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/Chicago-Office-Services-Representative-Job-IL-60290/2560099/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Office Services Representative
Requisition Number: 35924
Function: Admin Services NSS
Area of Interest: Office - General
State: Missouri
City: Kansas City

Description:
KPMG LLP operates with help from our Service Support professionals. Together, our talented people develop and help manage our brand, control our finances, run our IT Services, and take care of many thousands of tasks involved in making sure our firm runs smoothly. Our Operations Services’ team is comprised of Office Services, National Design Proposal and Production Services, Events and Meetings, Business Continuity and Emergency Preparedness and Administrative Support professionals. The team focuses on delivering customer-based operational solutions to the firm's practices and national processes. We are currently seeking an Office Services Representative to join us in our Kansas City office.

Responsibilities:
* Support various office operations including facilities, hoteling, mailroom, conference and catering, office equipment, supplies, reception, records, and others
* Provide backup administrative and clerical support as needed
* Assist members of the operations team on various projects and other duties
Qualifications:
* Minimum of one year of general office experience; preferably within a professional services firm
* High School diploma or equivalent
* Experience in Microsoft Office Suite applications, including Word, Excel, and Outlook
* Familiarity with general office equipment
* Ability to lift up to forty pounds
* Flexibility to work overtime, as needed
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 0

GF: 15312]]>Thu, 25 Apr 2013 00:00:00 GMThttp://jobs.kpmgcareers.com/job/Kansas-City-Office-Services-Representative-Job-MO-64101/2567487/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/Kansas-City-Office-Services-Representative-Job-MO-64101/2567487/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Manager, KPMG Service Assessment
Requisition Number: 36043
Function: Admin Services NSS
Area of Interest: CRM
Data Analysis
Marketing
State: New Jersey
City: Woodcliff Lake

Description:
At KPMG LLP you'll find we offer an award-winning work environment, challenging career development programs, and the chance to work with some of the best and brightest people around the world. If you're looking for a great place to build your career, we look forward to speaking with you. We are currently seeking an Manager, KPMG Service Assessment to join our Marketing team in our Woodcliff Lake, NJ office.

Responsibilities:

- Manage various aspects of client survey planning while liaising with KPMG partners, leadership and staff
- Collaborate with key leaders to develop, implement and help evaluate the results of various client care initiatives
- Develop implementation plans, conduct analysis and determine metrics to monitor client satisfaction survey activity against defined entities
- Work with client service teams to develop follow-up action plans for service improvements and help to ensure ongoing dialogue around service issues
- Participate in the development of appropriate reports and work on other special projects as requested

Qualifications:

- Minimum five years of progressive marketing experience; preferably within a professional services firm or similar environment
- Experience with client survey planning
- Bachelor's degree from an accredited college or university; Master’s degree from an accredited college or university is preferred
- Proficient in Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook

KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.


GL: 4

GF: 15311]]>Thu, 09 May 2013 00:00:00 GMThttp://jobs.kpmgcareers.com/job/Woodcliff-Lake-Manager%2C-KPMG-Service-Assessment-Job-NJ-07677/2590443/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/Woodcliff-Lake-Manager%2C-KPMG-Service-Assessment-Job-NJ-07677/2590443/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Director, Marketing Effectiveness
Requisition Number: 35836
Function: Advisory
Area of Interest: Marketing
State: Georgia
City: Atlanta

Description:
KPMG’s Advisory Services Practice focuses on fundamental business issues — managing risk, increasing revenues, controlling costs — that organizations, across various industries, should address in order to help them flourish. We help companies to identify and manage risks inherent in business processes and technology systems that support business objectives, and provide them with the information needed to help them meet their strategic and financial goals. Services are specialized to help clients mitigate risks across an overall risk spectrum. We are currently seeking a Director in Strategy & Operations for our Management Consulting practice to join us in our Chicago office.

Responsibilities:
* Lead key business development activities for our customer strategy and growth advisory practice related to marketing strategy and transformation, including targeting key C- level clients in the healthcare industry, proposing services and closing opportunities related to marketing effectiveness and transformation
* Lead highly skilled client and KPMG work teams throughout the project lifecycle by leveraging approaches in customer experience, loyalty programs, and sales and marketing strategies
* Execute process transformation, measurable improved operational performance and organizational restructuring
* Establish client value propositions that tie financial metrics and CFO focus areas directly to operations business improvement
* Participate in continual development and publication of thought leadership and service offerings
* Assist partners with practice administration including resource allocation, career development of staff, and other people management decisions
Qualifications:
* Eight years of management consulting experience providing external advisory services directly to Healthcare and Healthcare Insurance related clients in the area of marketing effectiveness, marketing management, campaign management, channel process transformation and change management
* Bachelor’s degree in a related field from an accredited college/university; MBA from an accredited college/university preferred
* Experience with process improvement for marketing, sales, and customer experience processes focused on process and performance management for customer-facing products and services for Healthcare clients
* Demonstrated ability to analyze critical business requirements, identify deficiencies and potential opportunities, and develop innovative methodologies for enhancing competitiveness, revenue and customer service offerings
* Experience managing marketing software implementation lifecycles related to project phases, planning, testing, training and deployment
* Ability to travel at a significant level, as needed
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.


GL: 3

GF: 15292]]>Mon, 20 May 2013 08:00:00 GMThttp://jobs.kpmgcareers.com/job/Atlanta-Director%2C-Marketing-Effectiveness-Job-GA-30301/2558247/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/Atlanta-Director%2C-Marketing-Effectiveness-Job-GA-30301/2558247/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Director, Marketing Effectiveness
Requisition Number: 35835
Function: Advisory
Area of Interest: Marketing
State: Illinois
City: Chicago

Description:
KPMG’s Advisory Services Practice focuses on fundamental business issues — managing risk, increasing revenues, controlling costs — that organizations, across various industries, should address in order to help them flourish. We help companies to identify and manage risks inherent in business processes and technology systems that support business objectives, and provide them with the information needed to help them meet their strategic and financial goals. Services are specialized to help clients mitigate risks across an overall risk spectrum. We are currently seeking a Director in Strategy & Operations for our Management Consulting practice to join us in our Chicago office.

Responsibilities:
* Lead key business development activities for our customer strategy and growth advisory practice related to marketing strategy and transformation, including targeting key C- level clients in the healthcare industry, proposing services and closing opportunities related to marketing effectiveness and transformation
* Lead highly skilled client and KPMG work teams throughout the project lifecycle by leveraging approaches in customer experience, loyalty programs, and sales and marketing strategies
* Execute process transformation, measurable improved operational performance and organizational restructuring
* Establish client value propositions that tie financial metrics and CFO focus areas directly to operations business improvement
* Participate in continual development and publication of thought leadership and service offerings
* Assist partners with practice administration including resource allocation, career development of staff, and other people management decisions
Qualifications:
* Eight years of management consulting experience providing external advisory services directly to Healthcare and Healthcare Insurance related clients in the area of marketing effectiveness, marketing management, campaign management, channel process transformation and change management
* Bachelor’s degree in a related field from an accredited college/university; MBA from an accredited college/university preferred
* Experience with process improvement for marketing, sales, and customer experience processes focused on process and performance management for customer-facing products and services for Healthcare clients
* Demonstrated ability to analyze critical business requirements, identify deficiencies and potential opportunities, and develop innovative methodologies for enhancing competitiveness, revenue and customer service offerings
* Experience managing marketing software implementation lifecycles related to project phases, planning, testing, training and deployment
* Ability to travel at a significant level, as needed
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.


GL: 3

GF: 15292]]>Mon, 20 May 2013 08:00:00 GMThttp://jobs.kpmgcareers.com/job/Chicago-Director%2C-Marketing-Effectiveness-Job-IL-60290/2558246/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/Chicago-Director%2C-Marketing-Effectiveness-Job-IL-60290/2558246/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Manager, Shared Services and Outsourcing
Requisition Number: 35597
Function: Advisory
Area of Interest: Shared Services
State: Illinois
City: Chicago

Description:
KPMG’s Advisory Services Practice focuses on fundamental business issues — managing risk, increasing revenues, controlling costs — that organizations, across various industries, should address in order to help them flourish. We help companies to identify and manage risks inherent in business processes and technology systems that support business objectives, and provide them with the information needed to help them meet their strategic and financial goals. Services are specialized to help clients mitigate risks across an overall risk spectrum. We are currently seeking a Manager in Sourcing for our Management Consulting practice to join us in our Chicago office.

Responsibilities:
* Develop forecasted financial baselines, business case decision models, customer financial models, and financial evaluation methodologies and tools
* Perform detailed analyses and summarize results in support of insourcing, outsourcing, and transformation engagements
* Provide advisory services to clients and KPMG project team members that help ensure analysis and results will support engagement decision making
* Develop and manage customized project plans to help ensure that project timelines and deliverables are completed on time
Qualifications:
* Eight years of outsourcing or advisory and/or specific financial analysis domain experience
* Bachelor’s degree in an appropriate field from a accredited college/university
* Experience in business process reengineering, business process outsourcing, supplier governance, financial services analysis, or data analysis
* Demonstrated experience leading client and internal organizations through complex transformation analysis and implementation
* Strong interpersonal skills and ability to manage teams
* Ability to travel up to ten to twenty percent of the time
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 4

GF: 15292]]>Fri, 26 Apr 2013 03:00:00 GMThttp://jobs.kpmgcareers.com/job/Chicago-Manager%2C-Shared-Services-and-Outsourcing-Job-IL-60290/2518350/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/Chicago-Manager%2C-Shared-Services-and-Outsourcing-Job-IL-60290/2518350/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Manager, Shared Services and Outsourcing
Requisition Number: 35795
Function: Advisory
Area of Interest: Outsourcing
State: Texas
City: Houston

Description:
KPMG’s Advisory Services Practice focuses on fundamental business issues — managing risk, increasing revenues, controlling costs — that organizations, across various industries, should address in order to help them flourish. We help companies to identify and manage risks inherent in business processes and technology systems that support business objectives, and provide them with the information needed to help them meet their strategic and financial goals. Services are specialized to help clients mitigate risks across an overall risk spectrum. We are currently seeking a Manager in Sourcing for our Management Consulting practice to join us in our Chicago office with other locations avaialble.

Responsibilities:
* Develop forecasted financial baselines, business case decision models, customer financial models, and financial evaluation methodologies and tools
* Perform detailed financial analyses and summarize results in support of insourcing, outsourcing, and transformation engagements
* Provide advisory services to clients and KPMG project team members to help ensure that analysis and results support engagement decision making
* Develop and manage customized project plans to help ensure that project timelines and deliverables are completed on time
Qualifications:
* Eight years of outsourcing experience with two years of experience within an advisory firm or outsourcing service provider with emphasis in global business process outsourcing
* Bachelor’s degree in an appropriate field from an accredited college/university, MBA or an advanced degree from an accredited college/university preferred
* Experience in business process reengineering, business process outsourcing, financial services analysis, or data analysis
* Ability to lead client and internal organizations through complex transformation analysis and implementation
* Exceptional communication and interpersonal skills
* Demonstrated ability to manage teams and complex work streams and gain the confidence and respect of senior level executives
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 4

GF: 15292]]>Wed, 15 May 2013 02:59:00 GMThttp://jobs.kpmgcareers.com/job/Houston-Manager%2C-Shared-Services-and-Outsourcing-Job-TX-77001/2549842/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/Houston-Manager%2C-Shared-Services-and-Outsourcing-Job-TX-77001/2549842/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Senior Associate, Operations Services (Conference Svcs)
Requisition Number: 35606
Function: Admin Services NSS
Area of Interest: Office - General
State: New York
City: New York

Description:
KPMG LLP operates with help from our Service Support professionals. Together, our talented people develop and help manage our brand, control our finances, run our IT Services, and take care of many thousands of tasks involved in making sure our firm runs smoothly. Our Operations Services’ team is comprised of Office Services, National Design Proposal and Production Services, Events and Meetings, Business Continuity and Emergency Preparedness and Administrative Support professionals. The team focuses on delivering customer-based operational solutions to the firm's practices and national processes. We are currently seeking a Senior Associate to join us in our New york office.

Responsibilities:
* Perform assigned tasks and projects in support of the office operations team
* Participate in the development and implementation of office programs, policies, and procedures
* Gather data and conduct research for assigned projects
* Provide guidance and assign the work activities of others as needed
* Develop relationships with the local office leaders to help maintain and improve office efficiencies
Qualifications:
* Minimum of five years of office operations experience; preferably within a professional services firm
* Minimum of one year of supervisory experience
* Bachelor’s degree from an accredited college/university or equivalent work experience
* Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 5

GF: 15312]]>Thu, 02 May 2013 03:00:00 GMThttp://jobs.kpmgcareers.com/job/New-York-Senior-Associate%2C-Operations-Services-Job-NY-10001/2523801/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/New-York-Senior-Associate%2C-Operations-Services-Job-NY-10001/2523801/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Senior Associate, Operations Services
Requisition Number: 36152
Function: Admin Services NSS
Area of Interest: Office - General
State: Massachusetts
City: Boston

Description:
KPMG LLP operates with help from our Service Support professionals. Together, our talented people develop and help manage our brand, control our finances, run our IT Services, and take care of many thousands of tasks involved in making sure our firm runs smoothly. Our Operations Services’ team is comprised of Office Services, National Design Proposal and Production Services, Events and Meetings, Business Continuity and Emergency Preparedness and Administrative Support professionals. The team focuses on delivering customer-based operational solutions to the firm's practices and national processes. We are currently seeking a Senior Associate to join us in our Boston office.

Responsibilities:
* Perform assigned tasks and projects in support of the office operations team
* Participate in the development and implementation of office programs, policies, and procedures
* Gather data and conduct research for assigned projects
* Provide guidance and assign the work activities of others as needed
* Develop relationships with the local office leaders to help maintain and improve office efficiencies
Qualifications:
* Minimum of five years of office operations experience; preferably within a professional services firm
* Minimum of one year of supervisory experience
* Bachelor’s degree from an accredited college/university or equivalent work experience
* Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 5

GF: 15312]]>Mon, 13 May 2013 00:00:00 GMThttp://jobs.kpmgcareers.com/job/Boston-Senior-Associate%2C-Operations-Services-Job-MA-02108/2595515/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/Boston-Senior-Associate%2C-Operations-Services-Job-MA-02108/2595515/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Associate, Shared Services and Outsourcing
Requisition Number: 35941
Function: Advisory
Area of Interest: Outsourcing
State: Michigan
City: Grand Rapids

Description:
KPMG’s Advisory Services Practice focuses on fundamental business issues — managing risk, increasing revenues, controlling costs — that organizations, across various industries, should address in order to help them flourish. We help companies to identify and manage risks inherent in business processes and technology systems that support business objectives, and provide them with the information needed to help them meet their strategic and financial goals. Services are specialized to help clients mitigate risks across an overall risk spectrum. We are currently seeking an Associate in Sourcing for our Management Consulting practice to join us in our Grand Rapids office with other locations considered.

Responsibilities:
* Develop forecasted financial baselines, business case decision models, customer financial models, and financial evaluation methodologies and tools
* Perform detailed analyses and summarize results in support of insourcing, outsourcing, and transformation engagements
* Provide advisory services to clients and KPMG project team members that help ensure analysis and results will support engagement decision making
* Develop and manage customized project plans to help ensure that project timelines and deliverables are completed on time
Qualifications:
* One year of outsourcing or advisory and/or specific domain experience
* Bachelor’s degree in an appropriate field from a accredited college/university
* Experience in business process reengineering, business process outsourcing, financial services analysis, or data analysis
* Demonstrated experience leading client and internal organizations through complex transformation analysis and implementation
* Ability to work independently with strong interpersonal skills
* Ability to travel up to fifty percent of the time
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 6

GF: 15292]]>Thu, 25 Apr 2013 00:00:00 GMThttp://jobs.kpmgcareers.com/job/Grand-Rapids-Associate%2C-Shared-Services-and-Outsourcing-Job-MI-49501/2567501/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/Grand-Rapids-Associate%2C-Shared-Services-and-Outsourcing-Job-MI-49501/2567501/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Associate, Implementation Services
Requisition Number: 35033
Function: Advisory
Area of Interest: IT Transformation
State: New Jersey
City: Short Hills

Description:
KPMG’s Advisory Services Practice focuses on fundamental business issues — managing risk, increasing revenues, controlling costs — that organizations, across various industries, should address in order to help them flourish. We help companies to identify and manage risks inherent in business processes and technology systems that support business objectives, and provide them with the information needed to help them meet their strategic and financial goals. Services are specialized to help clients mitigate risks across an overall risk spectrum. We are currently seeking an Associate in Technology Enablement Solutions for our Management Consulting practice to join us in our Short Hills office.

Responsibilities:
* Support delivery and development of advisory services to clients, primarily with services related to project, program, or portfolio management
* Develop and maintain client relationships
* Assist with business development activities such as identification, proposal development, and other pursuit activities at clients while working with the appropriate KPMG resources from other service lines/industries
* Manage small to medium sized team delivering large business transformation projects
* Comply with professional practice requirements
Qualifications:
* One year of program or project management experience
* One year of client relationship management experience
* Bachelor’s degree in Accounting or Business from an accredited college/university
* Strong organizational skills and attention to detail
* Ability to interact effectively with various levels within the organization
* Excellent written and verbal communication skills
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 6

GF: 15296]]>Sun, 12 May 2013 02:59:00 GMThttp://jobs.kpmgcareers.com/job/New-York-Associate%2C-PMO-Job-NY-10001/2430857/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/New-York-Associate%2C-PMO-Job-NY-10001/2430857/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Business Title: Associate, Implementation Services
Requisition Number: 35802
Function: Advisory
Area of Interest: Information Technology
State: Texas
City: Dallas

Description:
KPMG’s Advisory Services Practice focuses on fundamental business issues — managing risk, increasing revenues, controlling costs — that organizations, across various industries, should address in order to help them flourish. We help companies to identify and manage risks inherent in business processes and technology systems that support business objectives, and provide them with the information needed to help them meet their strategic and financial goals. Services are specialized to help clients mitigate risks across an overall risk spectrum. We are currently seeking an Associate in Technology Enablement Solutions for our Management Consulting practice to join us in our Dallas office.

Responsibilities:
* Support delivery and development of advisory services to clients, primarily with services related to project, program, or portfolio management
* Develop and maintain client relationships
* Assist with business development activities such as identification, proposal development, and other pursuit activities at clients while working with the appropriate KPMG resources from other service lines/industries
* Manage small to medium sized team delivering large business transformation projects
* Comply with professional practice requirements
Qualifications:
* One year of program or project management experience
* One year of client relationship management experience
* Bachelor’s degree in Accounting or Business from an accredited college/university
* Strong organizational skills and attention to detail
* Ability to interact effectively with various levels within the organization
* Excellent written and verbal communication skills
KPMG offers a comprehensive compensation and benefits package.

No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace.

GL: 6

GF: 15296]]>Thu, 16 May 2013 02:59:00 GMThttp://jobs.kpmgcareers.com/job/Dallas-Associate%2C-Implementation-Services-Job-TX-75201/2552302/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.kpmgcareers.com/job/Dallas-Associate%2C-Implementation-Services-Job-TX-75201/2552302/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS